Lead, motivate and develop a team of Operational Control Room colleagues Maintain high technical standards and oversee project briefings Ensure team and public safety in compliance with health and safety legislation Monitor team performance against contractual KPIs, SLAs, and operational targets Promote a culture of continuous improvement, collaboration, and accountability Liaise with various stakeholders, manage records, and complete necessary documentation Coordinate day-to-day maintenance operations and manage resources efficiently Develop and maintain positive working relationships across the contract. Analyse operational data to identify trends, risks, and opportunities for improvement Conduct regular one-to-one meetings, performance reviews, and team briefings